Efficiency Data

ProChat24 Efficiency Data Feedback

ProChat24 has the ability to provide information on the overall effectiveness of how your live chat is performing from your website. Data is automatically feedback form our team of specialist, giving your business the conversions and achieved sales goals of the day.

 

We help keep track on the following through our live data dashboard:

 

 

 

  • The number of visitors who are on your site
  • How many chats your website is currently having
  • How many visitors are waiting in the queue (if any)
  • The number of ProChat24 representatives who are logged in and those who are chatting with your website visitors

We can also check out how the last chat sessions where over the past 7 days concentrating on the following:

 

 

 

 

  • The number of chats our representatives had
  • The number of website visitors who started a chat session first
  • How many goals were achieved
  • Customer satisfaction feedback
  • Average first response time
  • How long it takes to deliver an answer to each question
  • The number of successful leads, online sales or appointments taken

 

This enables us to give you a good idea as to how well we are preforming with providing your website customer service and sales assistance through using the ProChat24 live chat window.

Take full advantage of what ProChat24 can do for your businesses website by chatting with one of our advisors today at http://www.prochat24.com

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